Terms and conditions

About these terms

These terms apply when you use the Rovelio website and when you place an order. By placing an order, you agree to them. They follow Egyptian law, and nothing in them takes away the rights the Consumer Protection Law (No. 181 of 2018) gives you.

Ordering with or without an account

You can order as a guest, with just your name, mobile number and address, and follow the order on the “Track my order” page with its number and your mobile. With an account you see all your orders in one place and can save your addresses.

Please give correct details, so we can deliver your order. If you have an account, keep your password private; you're responsible for orders placed from it.

Prices and payment

Prices are in Egyptian pounds and include VAT. The delivery fee depends on your area and is shown before you place your order. For now, payment is cash on delivery only. Orders above our cash-on-delivery limit are confirmed with a phone call before they're prepared.

Orders and cancelling

After you place an order, we confirm it once we've checked the pieces are available. You can cancel your order yourself until we start preparing it; after that, you can send a cancellation request, which we answer within 24 hours.

We may cancel an order if a piece is no longer available or if we can't reach you to confirm it, and we'll tell you if that happens. To stop fake orders, one mobile number can only have a few orders open at the same time.

Delivery

We deliver across Greater Cairo within 2 to 4 working days. The courier calls you before arriving; please make sure someone can receive the order.

Returns and exchanges

You can return or exchange a piece within 14 days of receiving it, without giving a reason, as long as it's unworn and in its original condition with its tags. The delivery fee for this is on you.

If a piece is faulty, isn't what you ordered, or isn't as described, you can return or exchange it within 30 days of receiving it, and we pay the delivery. The details are in our returns and exchanges policy.

Changes to these terms

We may update these terms; the date at the top shows when. An order is always covered by the terms that applied when you placed it.

Contact us

For any question about these terms, contact Rovelio: support.email@gmail.com · +20 10 2184 6872.